Help Desk

If you run into any challenges or questions that you can’t find answers to, you can get help from a Proximity teammate through our help desk which is powered by Intercom.

• Open the help channel from the Intercom chat bubble icon found at the bottom right of the Proximity Platform.
• From the Intercom pop-out, you can start a conversation with our Support Team by selecting New Conversation. We will work to get you an answer to your question as quickly as possible.
• See current and past conversations from the 'Your Conversations" section.
• Search for an article about the topic you want to learn more about under Find an Answer Yourself.

You will receive important Intercom messages from us:

• New release notifications: Information including walk-throughs of features found in the latest release of the Proximity Platform.
• Space communications: If we see an issue at your space, we may reach out through Intercom about it before reaching out via e-mail or phone.
• Platform announcements:  Downtime, long-term maintenance scheduled, or hardware updates relevant to your space.