Doors & Keys
9 articles
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Order Door Controller
Proximity Open Controllers - Currently SOLD OUT Proximity Open controls your doors and is kind of like magic! Order your door controller through the Proximity Platform to allow your members to gain access to your space with Proximity Mobile, the mobile apps for both iOS and Android. From the dashboard, navigate to Order . You’ll be directed to our online marketplace. Once in the marketplace click on Door Hardware and then Proximity Open Controller…
https://docs.proximity.space/index.php/articles/order-door-controller
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Configuring Door Schedules
Set your schedule for your regular hours, create exceptions for holidays, give your members access specific to their Membership. Setting Your Door Schedule From the dashboard, navigate to Manage Doors > Schedules . You can set a different schedule for each door. Click Edit Schedule and Member Access to set the schedules. To see when updates have been made to the door schedule, click Notes . Click the pink plus sign on the schedule, and…
https://docs.proximity.space/index.php/articles/door-schedules
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Setting Door Schedules and Managing Door Access by Membership
Set your door schedule for your building and create custom door access for members with different memberships. Keys will only appear if the membership has been given a schedule for door access and they are within proximity of your building. If the member's payment has failed and they have been set back to the default membership, the system will automatically remove access from their account. Setting General (Open/Closed) Door Schedules Navigate to Manage Doors >…
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Door Controller Setup
Set your door schedules, give members key access, create other parameters around location, add geofencing, manage notifications for propped open doors, color code your keys, and more. From the dashboard, navigate to Manage Doors > Manage Settings . ( Your door controller will be added prior to its arrival at your space.) Hover over the three dots next to the door controller and select Edit. If you would like to rename the controller to…
https://docs.proximity.space/index.php/articles/door-controller-setup
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Configure Doors
Configure Doors Navigate to Manage Doors > Manage Settings If the door has already been created, click on the name of the door to edit these settings. Create a Name for your door. The name will be what your members see on their keys and should reflect the door's location, or room name. Channel Assignment can generally be left as they are. Channels will be listed as numbers 0-3. If you have only two doors,…
https://docs.proximity.space/index.php/articles/configure-doors
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Help, my doors are offline!
Troubleshooting an Offline Door: The first step is to make sure your controller has access to the internet and has power running to it. Even if your internet is working, the controller may have lost connection. If your door controller has physical access to the internet, you should see a green light (link light) flashing next to the ethernet port. If you don't see this light follow these steps. After each step, wait a few…
https://docs.proximity.space/index.php/articles/help-my-doors-are-offline
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Help! My Member's keys aren't working in their app!
Troubleshooting for a Member's Keys not Working in App: You'll want to make sure that the member has location services turned on. You'll want the member to do is make sure they're logged in to the correct account. Many members have multiple accounts within the Proximity Network. You can check their account at your space, then compare that against the Settings page in their app to make sure they're logged in to the correct account.…
https://docs.proximity.space/index.php/articles/help-my-member-s-keys-aren-t-showing-in-their-app
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Finding Your Latitude & Longitude
In order to prevent members from accessing our doors remotely, you'll need to set the latitude and longitude for each door. ( More info on setting your geofence to prohibit remote access .) These coordinates can end up being different than your space's coordinates. To find the exact coordinates of each door we recommend using Google Maps on a cellular device. Make sure location settings are turned on. Open google maps. Touch and hold a…
https://docs.proximity.space/index.php/articles/finding-your-latitude-longitude
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Door Controller Buy-Back Program
If you've purchased a door controller and are no longer in need of the door controller or are no longer using Proximity's software, we have a program to buy back the used door controller. Buy-Back Program Contact Support to initiate the buy-back by either the live-chat or by emailing hello@beinproximity.com Proximity will provide the shipping labels, at our cost, for the door controllers. Be sure to pack the controller securely, we will not reimburse for…
https://docs.proximity.space/index.php/articles/door-controller-buy-back-program