Create and Manage User Groups

This document applies to: Workplace

Your user groups are the different teams of people that will use your space. Examples of user groups can be your legal team, remote workers, design team, support team, and more. User groups are either internal, the users that work for your company and do not pay for access to your workspaces or resources. Or user groups are external, meaning they do not belong to your company and you can set a price for the workspaces and resources that these user groups will reserve.

Create a New User Group

Navigate to Manage Users > User Groups.

  1. User Group Name
  2. User Group Type
    • Internal: Internal users are your team or employees. They do not pay for access to your workspaces, resources, or desks. Also, internal groups are not listed on the See Groups page (space home page > See Groups), and a join link will be generated to share with your users. 
    • External: External users are users that exist outside of your organization and you can charge for access to your workspaces like conference rooms and desks. This option is hidden if you do not have Stripe connected.
  3. Group Category: Select the category that best describes the group's users. This is used for reporting purposes.
  4. Description: This will appear on the See Groups page (space home page > See Groups)
  5. Visible: This checkbox will only appear if External Group is selected under Group Type. Hidden groups can only be seen if a user has the join link, which is generated automatically when a group is created.
  6. Meraki Group Policy: If your space uses the Meraki Internet Integration, you can assign a group policy to this user group that will grant them internet access once they are logged in.
  7. Create.

Duplicate an Existing User Group

Navigate to Manage Users > User Groups.

  • Hover over the three dots next to the user group and select Copy.

Edit an Existing User Group

Navigate to Manage Users > User Groups.

  1. Hover over the three dots next to the user group and select Edit.
  2. From here, you can edit the User Group Name, Description, and Cisco Meraki Group Policy.
  3. Save Changes.

Please note: You are not able to change the user group type once the user group has already been created.

Delete a User Group

Navigate to Manage Users > User Groups.

  • Hover over the three dots next to the user group and select Delete.

Please note: This cannot be undone.

View Changes Made to a User Group

Navigate to Manage Users > User Groups.

  • Hover over the three dots next to the user group and select View Notes.
  • The system notes will show you what changes were made to the user group, by who, on what date and time.