Manage Doors
11 articles
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Order Door Controller
Proximity Open controls your doors and is kind of like magic! Order your door controller through the Proximity Platform to allow your members to gain access to your space with Proximity Mobile, the mobile apps for both iOS and Android. From the dashboard, navigate to Order . You’ll be directed to our online marketplace. Once in the marketplace click on Door Hardware and then Proximity Open Controller ( kit) . Pricing Information: $49/month per coworking…
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Door Schedules
Set your schedule for your regular hours, create exceptions for holidays, give your members access specific to their Membership. Setting Your Door Schedule From the dashboard, navigate to Manage Doors > Schedules . You can set a different schedule for each door. Click Edit Schedule to set the schedules. Click the pink plus sign on the schedule, and slide the cursor on the dark grey boxes to set the hours for when the door should…
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Setting Door Schedules and Managing Door Access by Membership
Set your door schedule for your building and create custom door access for Members with different Memberships. Keys will only appear if the Membership has been given key access and it is du ring the time on the schedule when they have access and they are within proximity of your building. If the member's payment has failed and they have been set back to Community Member, the system will automatically remove access from their account. …
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Door Controller Setup
Set your door schedules, give members key access, create other parameters around location, add geofencing, manage notifications for propped open doors, color code your keys, and more. From the dashboard, navigate to Manage Doors > Manage . ( Your door controller will be added prior to its arrival at your space.) Hover over the three dots next to the door controller and select Edit. If you would like to rename the controller to indicate…
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Configure Doors
Define your door parameters such as access type and geofencing. Create a Name for your door. The name will be what your members see on their keys and should reflect the door's location, or room name. Channel Assignment can generally be left as they are. Channels will be listed as numbers 0-3. If you have only two doors, you will use channels 0 and 1. If you are going to use a key pad, it…
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How do I require approval before giving a member Door Access?
If you'd like to require your approval before granting door access to reservations and members, navigate from the dashboard to manage doors > manage and select the door that you'd like to require approval for. Click require approval and the update button to save. You will see your pending approval requests in a new section under manage doors called key access . AB 3/20
https://docs.proximity.space/articles/how-do-i-require-approval-before-giving-a-member-door-access
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Help, my doors are offline!
Troubleshooting an Offline Door: The first step is to make sure your controller has access to the internet. Even if your internet is working, the controller may have lost connection. If your door controller has physical access to the internet, you should see a green light (link light) flashing next to the ethernet port. If you don't see this light follow these steps. After each step, wait a few minutes and check to see if…
https://docs.proximity.space/articles/help-my-doors-are-offline
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Geo-Fence: How can I set a perimeter in which my members can access their keys?
Space managers and owners can access keys remotely from anywhere. For the safety of your space, members are limited to their access to a specific radius as defined in your door settings. To manage these settings, navigate to Manage Doors > Manage . Hover over the three dots on the right side of the door controller and select Edit. Select the door you'd like to set the geo-fence for. First, you will need to…
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Help! My Member's keys aren't working in their app!
Trouble Shooting for a Member's Keys not Working in App: You'll want to make sure that the member has location services turned on. You'll want the member to do is make sure they're logged in to the correct account. Many members have multiple accounts within the Proximity Network. You can check their account at your space, then compare that against the Settings page in their app to make sure they're logged in to the correct…
https://docs.proximity.space/articles/help-my-member-s-keys-aren-t-showing-in-their-app
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Finding Your Latitude & Longitude
In order to prevent members from accessing our doors remotely, you'll need to set the latitude and longitude for each door. ( More info on setting your geo-fence to prohibit remote access .) These coordinates can end up being different than your space's coordinates. To find the exact coordinates of each door we recommend using Google Maps on a cellular device. Make sure location settings are turned on. Open google maps. Touch and hold a…
https://docs.proximity.space/articles/finding-your-latitude-longitude
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Connect SALTO KS and Activate IQs
Click the "Connect to SALTO KS" button on the "Integrations" page. Log in to the SALTO KS Identity server using a "Site Admin" account created in the SALTO KS site. We recommend creating an account specifically for the Proximity Platform to access the SALTO KS API. This user needs to have a valid mobile phone number attached to it. The phone number will be used later to verify your identity via SMS. Authorize the Proximity…
https://docs.proximity.space/articles/connect-salto-ks-and-activate-iqs