Doors & Keys
13 articles
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Where to Order Proximity Open Door Controller
***AVAILABILITY SUBJECT TO CHANGE, AVAILABLE FOR BACKORDER*** Proximity Open controls your doors and is kind of like magic! Order your door controller through the Proximity Platform to allow your members to gain access to your space with Proximity Mobile, the mobile apps for both iOS and Android. From the dashboard, navigate to Order . You’ll be directed to our online marketplace. Once in the marketplace click on Door Hardware and then Proximity Open Controller (…
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Configuring Door Schedules
Proximity currently offers access control via our proprietary hardware, Proximity Open, or through integrations with Brivo, SALTO, and Kisi (beta). Set your schedule for your regular hours, create exceptions for holidays, and give your members access specific to their Membership. Setting Your Door Unlock Schedule (excluding SALTO) From the dashboard, navigate to Manage Doors > Schedules . You can set a different schedule for each door. Click Edit Schedule and Member Access to set the…
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Setting Door Schedules and Managing Door Access by Membership-type / User Group
Set your door schedule for your building and create custom door access for members with different memberships. Keys will only appear if the membership has been given a schedule for door access and they are within proximity of your building. If the member's payment has failed and they have been set back to the default membership, the system will automatically remove access from their account. Setting General (Open/Closed) Door Schedules Navigate to Manage Doors >…
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Door Controller Setup
Set your door schedules, give members key access, create other parameters around location, add geofencing, manage notifications for propped open doors, color code your keys, and more. From the dashboard, navigate to Manage Remote Devices > Access Select the controller you want to edit If you would like to rename the controller to indicate its physical location, you can do so under Device Name. You will see 4 doors listed on your controller. If…
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Configure Doors
Configure Doors Navigate to Manage Doors > Manage Settings If the door has already been created, click on the name of the door to edit these settings. Create a Name for your door. The name will be what your members see on their keys and should reflect the door's location, or room name. Channel Assignment can generally be left as they are. Channels will be listed as numbers 0-3. If you have only two doors,…
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Help, my doors are offline!
Troubleshooting an Offline Door: The first step is to make sure your controller has access to the internet and has power running to it. Even if your internet is working, the controller may have lost connection. If your door controller has physical access to the internet, you should see a green light (link light) flashing next to the ethernet port. If you don't see this light follow these steps. After each step, wait a few…
https://docs.proximity.space/articles/help-my-doors-are-offline
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My Member's keys aren't working in their app
Troubleshooting for a Member's Keys not Working in the Proximity Mobile App: You'll want to make sure that the member has location services turned on and WiFi enabled. You'll want to make sure the member is logged in to the Proximity Mobile App with the correct account. Many members have multiple accounts within the Proximity Network, and may use multiple email addresses. You can check their account at your space, and compare that against the Settings page…
https://docs.proximity.space/articles/help-my-member-s-keys-aren-t-showing-in-their-app
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Finding Your Latitude & Longitude
In order to prevent members from accessing our doors remotely, you'll need to set the latitude and longitude for each door. ( More info on setting your geofence to prohibit remote access .) These coordinates can end up being different than your space's coordinates. To find the exact coordinates of each door we recommend using Google Maps on a cellular device. Make sure location settings are turned on. Open google maps. Touch and hold a…
https://docs.proximity.space/articles/finding-your-latitude-longitude
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Door Controller Buy-Back Program
If you've purchased a Proximity Open door controller and are no longer in need of the door controller or are no longer using Proximity's software, we have a program to buy back the used door controller. Buy-Back Program Contact Support to initiate the buy-back by either the live-chat or by emailing hello@beinproximity.com Proximity will provide the shipping labels, at our cost, for the door controllers. Be sure to pack the controller securely, we will not…
https://docs.proximity.space/articles/door-controller-buy-back-program
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How to set a perimeter (geofence) on my space so members can access their keys?
Space admins can access keys remotely from anywhere. For the safety of your space, members are limited to their access to a specific radius as defined in your door settings. To manage these settings, navigate to: Manage Remote Devices > Access, select the controller, then the door that you want to edit. Toggle on Restrict access by Location a nd set the distance of which you you want to restrict access. We recommend 200 feet. …
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How can I see who’s accessing my space throughout the day and after hours?
To access your Door Log , navigate to your Dashboard > Scroll down to Door Logs . From here, you can filter the door log by searching by door, member, method, or message. You can also filter by time frame and event type (i.e access granted, or access denied.)
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How do I require approval before giving a member door access?
If you'd like to require manager approval before granting door access to reservations and members, navigate from the dashboard to M anage Doors > M anage Settings and select the door that you'd like to require approval for. Click Require Approval and then Update to save these changes. You will see your pending approval requests in a new section under M anage Doors > Manage Access .
https://docs.proximity.space/articles/how-do-i-require-approval-before-giving-a-member-door-access
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How do I give door access for reservations?
To grant door access with a reservation , navigate from the dashboard to M anage Reservations > R eservable Resources and select the Reservable Resource that you'd like to add door access to. Scroll down to Doors and select the doors that the member would have access to. Keep in mind that only the person making the reservation will receive door access and they will have a digital key available 15 minutes prior to the…
https://docs.proximity.space/articles/how-do-i-give-door-access-for-reservations