Help, my doors are offline!
The first step is to make sure your controller has access to the internet. Even if your internet is working, the controller may have lost connection.
Unplug the controller from power for 30 seconds and plug it back in.
Next check to make sure the connection is working. Test this by plugging the ethernet cable into another device.
Want to see if your controller is back online? Navigate to Manage Doors > Manage and check out the "Last Seen" column. Our system should see the controller several times per minute so if it's been longer than a minute or two, you may still have an issue.