Support Tools for Space Operators
6 articles
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In-App Help Desk
The Proximity Platform Help Desk is your first stop if you get stuck, want to learn about features, or just have a laugh with us by watching our Help Videos. The Help Desk will be open when you first visit the Proximity Platform. The Help Desk is visible from any management page whenever you’re logged into the Proximity Platform as a Owner or Manager. Toggle the Help Desk by clicking the ? icon next to…
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Help Desk
If you run into any challenges or questions that you can’t find answers to, you can get help from a Proximity teammate through our help desk which is powered by Intercom. Open the help channel from the Intercom chat bubble icon found at the bottom right of the Proximity Platform. From the Intercom pop-out, you can start a conversation with our Support Team by selecting New Conversation . We will work to get you an…
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Pro Forma Explainer Video
Testing the viability of your new coworking space? A pro forma is a useful tool that can help you quickly test the financial assumptions of your business. This video explains how to set it up.
https://docs.proximity.space/articles/pro-forma-explainer-video
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System Notes and How to Read Them
Within the system there are a few places where you can V iew Notes . These notes will show you changes made by users, admins and the system. Reading System Notes The most prominent place you'll see these notes are on member's/user's accounts. ( Manage Members/Users > Member/User Lis t > Select the member. Notes are on the right side of the page.) The notes will always go in order from newest to oldest, so…
https://docs.proximity.space/articles/system-notes-and-how-to-read-them
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What is the yellow triangle next to my member's name?
Have you seen this small caution triangle next to a member's name in your Member List? This just means that your member hasn't agreed to your space's Legal Agreements (Terms of Service and/or Cancellation Policy) . This triangle will be visible when a Member first signs up for membership, when you choose to "Add Member" on the back end, or if you update your Legal Agreements. When the triangle is present, the member will…
https://docs.proximity.space/articles/what-is-the-yellow-triangle-next-to-my-member-s-name
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How can I submit feedback to the Proximity developers?
It's easy! And we really want to hear from you. Feedback Site Our developers pay close attention to our Feedback site where you can search and read through feedback and upvote the responses. If you like a response, please upvote the response by selecting the upwards triangle to the left of the feedback. This will have a number next to it with the number of votes it's received so you can see how popular each…
https://docs.proximity.space/articles/how-can-i-submit-feedback-to-the-proximity-developers