Taking an Offline Payment After Failed Payment
*Member must be set up to take offline payments to complete this*
If a member wants to make an Offline Payment after a failed charge, this is how you should instruct the Community Manager.
The invoice was voided because it failed the first time. We create an invoice every time we make an attempt to charge the member. That is why you cannot take the offline payment.
To take the offline payment, create a Custom Charge for the membership, but do not check the box that says, "Charge immediately instead of sending an invoice." You'll see that invoice show up under the Billing tab > select Manage > then select the Take Offline Payment button.
The member will get notified about this charge but just let them know that you have taken care of it.