Payments and Invoices

8 articles

  • How Payment Processing Works

    Proximity uses Stripe to process the payments billed through our system. All money is paid directly to Proximity and then transferred, minus any app fees, to the coworking space.  Refunds happen in the opposite order: We reverse the transfer from the space and refund the money back to the member's account.  Troubleshooting If the customer does not see the refund in their bank account, there are a few things to check (in order): Refunded Correctly: …

  • How Fees for Refunds Work

    When a transaction occurs (for example $100) the member is billed $100, and the space receives a portion of this minus processing fees—in this case $0.30 + 2.9%—so the space's portion is $96.80.  If that transaction is refunded, Stripe withdraws $96.80 from the space but returns the full $100 to the member. Stripe puts Proximity on the hook for this gap created by the processing fees. At this point the space balance on this transaction…

  • Taking an Offline Payment After Failed Payment

    *Member must be set up to take offline payments to complete this*   If a member wants to make an Offline Payment after a failed charge, this is how you should instruct the Community Manager. The invoice was voided because it failed the first time. We create an invoice every time we make an attempt to charge the member. That is why you cannot take the offline payment.  To take the offline payment, create a…

  • Issuing Refunds/Credits

    To issue a refund or credit, navigate to the member's invoice by navigating to the member page from the dashboard to Manage Members > Member List > edit the member . Click on the billing tab and then click on the three dots next to the invoice and select Manage Invoice . From there click on the three dots next to the charge and select Credit/Refund .  Now you can issue a credit to your…

  • Offline Payments

    Do you have a member who can't use a credit card or bank account to pay for their membership? Offline payments will solve that problem! Now, these members can happily pay for their membership via a check, cash, or other offline payment sources! How it works: Check the box Allow Member to Pay Offline  on the member's profile to convert them from auto-billing to auto-invoicing. They will still be invoiced on their regular billing schedule…

  • How can my member change their payment source?

    Managers can now add credit cards for members! Navigate to Manage Members > Member List > click on the member > Click the Billing tab > Add Credit Card. When the manager adds a credit card for the member, it automatically is assigned to the membership  (step 2) . For security reasons, managers cannot add bank accounts for members. Members can change their payment source by navigating to the avatar drop-down menu on the right…

  • Are Credit Cards, Debit Cards and Bank Accounts Safe With Proximity?

    Proximity processes payments through Stripe , using industry standard practices and encryption to keep your data safe. In fact, your payment information is sent directly to Stripe from your browser, bypassing Proximity servers entirely. Our system and Stripe are both designed so that Proximity never needs to see your account numbers. This means that your payment information is stored and accessible only by Stripe and protected by their PCI Service Provider Level 1 security. How…

  • How to use Custom Charges

    Sometimes you will need to custom charge your member. This can be used to bill for initial move-in costs, late fees, deposits, etc. From the dashboard, navigate to Manage Members > Member List and click on the member.  From the billing tab click on $ Create Custom Charge .  Be sure to fill in all of the information.  If you'd like to bill the member immediately, click Charge immediately instead of sending an invoice.  This…