Payments and Invoices
How Payment Processing Works
Proximity uses Stripe to process the payments billed through our system. All money is paid directly to Proximity and then transferred, minus any app fees, to the coworking space. Refunds happen in the opposite order: We reverse the transfer from the space and refund the money back to the member's account. Troubleshooting If the customer does not see the refund in their bank account, there are a few things to check (in order): Refunded Correctly: …
How Fees for Refunds Work
When a transaction occurs (for example $100) the member is billed $100, and the space receives a portion of this minus processing fees—in this case $0.30 + 2.9%—so the space's portion is $96.80. If that transaction is refunded, Stripe withdraws $96.80 from the space but returns the full $100 to the member. Stripe puts Proximity on the hook for this gap created by the processing fees. At this point the space balance on this transaction…
How can my member change their payment source?
Managers can now add credit cards for members! Navigate to Manage Members > Member List > click on the member > Click the Billing tab > Add Credit Card. When the manager adds a credit card for the member, it automatically is assigned to the membership (step 2) . For security reasons, managers cannot add bank accounts for members. 1. Members can change their payment source by navigating to the avatar drop-down menu on…
Are Credit Cards, Debit Cards and Bank Accounts Safe With Proximity?
Proximity processes payments through Stripe , using industry standard practices and encryption to keep your data safe. In fact, your payment information is sent directly to Stripe from your browser, bypassing Proximity servers entirely. Our system and Stripe are both designed so that Proximity never needs to see your account numbers. This means that your payment information is stored and accessible only by Stripe and protected by their PCI Service Provider Level 1 security. How…
How to use Custom Charges
Sometimes you will need to custom charge your member. This can be used to bill for initial move-in costs, late fees, deposits, etc. From the dashboard, navigate to Manage Members > Member List and click on the member. From the billing tab hover over Billing Actions > Create Custom Charge . Be sure to fill in all of the information. If you'd like to bill the member immediately, check the box next to Charge immediately…