I processed a refund in Stripe and my member never got it

You processed a refund in Stripe, and your Member never got it. What happened?

The number 1 rule of Proximity is DO NOT REFUND YOUR MEMBERS IN STRIPE! 

Since you connect your Stripe account to Proximity via Stripe Connect, when you refund through Stripe, the refund goes back to Proximity, not your member. That's why we've made it easy for you to refund via the Proximity platform and the refund goes straight to your member!