Member Check-in

Member Check-in 

We know that it is important to keep track of who comes into your space, so we have been working hard to release a check-in feature for your members.

Now whenever a member uses your space they can be checked in so you have a record of their usage. (This is just the start. We know there are some things that are not done yet. See below for what's to come.)

To see check-ins, simply load your dashboard and they will be displayed at the top of your screen. We'll release better ways to view and download this information in the coming days and weeks.

How to Check In

Members are automatically checked in whenever they do certain things in your space: redeeming a punch pass, unlocking a door, and checking in for a resource reservation

Members may also manually check in using Proximity Wave by tapping the new "Member Check-In" button and searching for their name. Please note, to prevent abuse, members will need to have set up a pin code on their account to check in with Wave. 

To set up a pin code, members must use their browser to log in to your space's portal, navigate to their profile and click "Edit Profile." At the bottom of the page there is a field for a pin code. This is the same pin code used for unlocking doors if your space uses a keypad.

You can add a self-certification field to your member check-in screen on Wave. Turn this on by navigating to Settings > General. We've pre-filled some language around COVID-19 but you can edit this box to say whatever you need it to up to 800 characters.

Keep in mind that the information you collect from your members could be private and subject to either HIPPA or the ADA (American Disabilities Act). 


Finally, you may check-in a member manually by navigating to Manage Members > Member List in your dashboard and hovering over the ... button to the right of their name.

Reporting

You can download a report of who was in your space by navigating to Reports > Checkins.

More to Come

We're not done with this feature, but we wanted to release it as soon as it was ready so you can start seeing more of your space's usage, especially during the COVID-19 situation, where health and safety are paramount. 

Some of the additions that are coming soon are:

  • Use a punch pass when checking in through Wave
  • Ability to check in using the mobile apps