Creating Custom Space Domains (Outgoing emails and portal access)

You can use your custom domain two ways: for outgoing emails and portal access. Setting a custom domain for outgoing email allows your space to configure automatic emails sent by Proximity to come from your domain, i.e. "From: info@coworking.com." Setting a custom domain for portal access is a feature available to space operators to enable your space to allow your members to sign in to Proximity through a custom subdomain, i.e. coworking.com (rather than coworking.app.proximity.space)

Important Definitions

  • Subdomain- Anything that appears before your domain, including “www”.
  • Domain →  Example.com
  • Subdomain →  news.example.com
  • CNAME- This record points a subdomain to another domain name. They should always point to a URL.
  • Below is an example of a custom domain. Before adding a CNAME record, this would read thesandbox.app.proximity.space

Setting a Custom Domain for Outgoing Mail

  1. Navigate to your Proximity site > Settings > Emails. From here, enter the email address you wish to send your automatic emails from. 
  2. Click Save Settings
  3. After saving, a yellow box will pop-up containing the information you need for email verification. Under DNS Text Record, the Host and Value will be displayed.
  4. Create a Txt record with your DNS Provider. You can find a list of common DNS providers below with instructions of how to create that record.
  5. Once saved, it may take a few hours to validate.
  6. Return to the Proximity platform.
  7. Navigate to Settings > Emails.
  8. Click Check for Record
  9. You will know if the record has been set correctly because the yellow box will disappear.

Common DNS Providers and How to Create a Txt Record

Square Space (Txt)

  1. On the left-hand side of your screen click Settings
  2. Click Domains 
  3. Under Squarespace Domains, click the domain name that you would like to edit. 
  4. To add a new record, select TXT from the drop-down menu
  5. In the Host field, enter  ______ (record found on Proximity Emails Settings page)
  6. Leave the Priority field blank.
  7. In the Data field, enter _______ (record found on Proximity Emails Settings page)
  8. Click Add to save the record to your settings.

Wix (Txt)

  1. Click Settings > Connect Domain. This will take you to the Domains Page
  2. Click Advanced > Edit DNS
  3. A small box will pop up. Click Got It!
  4. To the right of TXT (Text) click +Add Another
  5. Copy the first code in Proximity (Host) and paste it under Host Name
  6. Copy the second code in Proximity (Value) and paste it under Points To
  7. Select 1 hr. under TTL
  8. Scroll up and press Save DNS

GoDaddy (Txt)

  1. Log in to your GoDaddy account and open your product. 
  2. Select your domain name from the list to access the Domain Settings page.
  3. Scroll down to the Additional Settings section and select Manage DNS.
  4.  On the DNS Management page, click Add on the bottom right-hand corner of the screen.
  5. Select TXT from the Type dropdown.
  6. Copy the first code in Proximity (Host) and paste it under Host Name
  7. Copy the second code in Proximity (Value) and paste it under Points To 
  8. Select 1 hr. under TTL
  9. Select Save

Setting a Custom Domain for Portal Access

  1. Navigate to your DNS provider to create a CNAME record for the custom domain.
  2. Below you can find a list of common DNS providers and the instructions for creating a CNAME for your custom domain.
  3. After you've created the CNAME record, inform your Proximity representative or the Support team so we can provision the domain for you.

Common DNS Providers and How to Create a CNAME Record

Squarespace (CNAME)

  1. On the left-hand side of your screen click Settings
  2. Click Domains
  3. Under Squarespace Domains, click the domain name that you would like to edit.
  4. To add a new record, select CNAME from the drop-down menu
  5. In the Host field, enter "members" or if you are using a custom domain, enter the custom domain name
  6. Leave the Priority field blank.
  7. In the Data field, enter "app.proximity.space"
  8. Click Add to save the record to your settings
  9. Inform your Proximity representative or support once this has been completed so we can provision the domain for you.

Wix (CNAME) 

  1. Select Settings > Connect Domain. This will take you to the Domains Page
  2. Select Advanced > Edit DNS.
  3. A small box will pop up. Select Got It!
  4. To the right of CNAME click +Add Another
  5. Type "members" under Host Name or if you are using a custom domain, enter the custom domain name
  6. Type "app.proximity.space" under Points To 
  7. Select 1 hr. under TTL
  8. Scroll up and select Save DNS
  9. Inform your Proximity representative or support once this has been completed so we can provision the domain for you.

GoDaddy (CNAME) 

  1. Log in to your GoDaddy account and open your product. 
  2. Select your domain name from the list to access the Domain Settings page.
  3. Scroll down to the Additional Settings section and select Manage DNS.
  4. On the DNS Management page, at the bottom of the Records section, click Add on the bottom right-hand corner of the screen.
  5. Select CNAME from the Type dropdown
  6. Type "members" under Host Name or if you are using a custom domain, enter the custom domain name
  7. Type "app.proximity.space" under Points To 
  8. Select 1 hr. under TTL
  9. Inform your Proximity representative or support once this has been completed so we can provision the domain for you.

Blue Host (CNAME)

  1. Click Advanced
  2. Search "DNS"
  3. Click Email Routing
  4. Click Use the new zone editor
  5. Click Manage next to your domain name
  6. Click Add Record
  7. Select CNAME under the Type dropdown
  8. Type "member" under the Valid Zone Name or if you are using a custom domain, enter the custom domain name
  9. TTL = 14400
  10. Type "app.proximity.space" under Record
  11. Select Add Record
  12. Inform your Proximity representative or support once this has been completed so we can provision the domain for you.

Please note:

  • When adding a DNS record using Wix, the input for the "Host" field is appended with blue text of the domain. This text doesn't need to be removed and is just an indicator that the record being added is a subdomain of the domain in blue.
  • Adding a custom domain allows for a smoother looking and more professional transition from the space’s website to their Proximity landing page.
  • We require a CNAME to verify domain ownership in order to create a custom domain.
  • You can only have one CNAME record per one Proximity site. If you want other URL's to point to your Proximity site, you will need to set up forwarding within your DNS provider.
  • If you have multiple Proximity sites, you can set up a CNAME record for each subdomain and one for the custom domain.
  • All DNS changes can take 24 - 48 hours to fully update across global networks.

ER 8.2.21