History for "What does each Status mean?"

Proximity offers the following Status options for Membership:

Active - this is the most used Status and forces action on the Renewal Date

Pending Cancellation - this chooses a future Cancellation date and does not bill the member again

Pending Pause - this chooses a future Pause date and does not bill the member again

Paused - this will pause a membership right away (more info about pausing here)

Bonus Status only used by the System:
Delinquent - this means an automatic payment (ie: monthly membership billing) has failed and the system will attempt to bill the member again. The system attempts to bill a member 4 times before the member is automatically downgraded to a default Community Member, at which point their status will be "Active." You cannot choose the Delinquent status, it is something that is added by the system within the 4-attempt payment cycle. To learn more about billing click here.

In this example, the member was billed on June 1, 2023 (their Renewal Date). According to the Notes, the first 3 payment attempts failed, resulting in the Status Delinquent and Renewal Date remaining June 1, 2023:

The 4th and final payment attempt will be on June 8, 2023.
If the payment is successful, the system will automatically move the member to Status --> Active and Renewal Date --> July 1, 2023.

If the payment fails on this 4th and final attempt, the system will automatically move the member to Status --> Active, Renewal Date --> July 1, 2023, and Membership --> will be downgraded to the default Community Member.

If you're updating the Status of a member, do not forget to scroll to the bottom of the page and Save Changes!!!

Proximity offers the following Status options for Membership:

Active - this is the most used Status and forces action on the Renewal Date

Pending Cancellation - this chooses a future Cancellation date and does not bill the member again

Pending Pause - this chooses a future Pause date and does not bill the member again

Paused - this will pause a membership right away (more info about pausing here)

Bonus Status only used by the System:
Delinquent - this means an automatic payment (ie: monthly membership billing) has failed and the system will attempt to bill the member again. The system attempts to bill a member 4 times before the member is automatically downgraded to a default Community Member, at which point their status will be "Active." You cannot choose the Delinquent status, it is something that is added by the system within the 4-attempt payment cycle. To learn more about billing click here.

In this example, the member was billed on June 1, 2023 (their Renewal Date). According to the Notes, the first 3 payment attempts failed, resulting in the Status Delinquent and Renewal Date remaining June 1, 2023:

The 4th and final payment attempt will be on June 8, 2023.
If the payment is successful, the system will automatically move the member to Status --> Active and Renewal Date --> July 1, 2023.
If the payment fails on this 4th and final attempt, the system will automatically move the member to Status --> Active, Renewal Date --> July 1, 2023, and Membership --> will be downgraded to the default Community Member.

If you're updating the Status of a member, do not forget to scroll to the bottom of the page and Save Changes!!!

Proximity offers the following Status options for Membership:

Active - this is the most used Status and forces action on the Renewal Date

Pending Cancellation - this chooses a future Cancellation date and does not bill the member again

Pending Pause - this chooses a future Pause date and does not bill the member again

Paused - this will pause a membership right away (more info about pausing here)

Bonus Status only used by the System:
Delinquent - this means an automatic payment (ie: monthly membership billing) has failed and the system will attempt to bill the member again. The system attempts to bill a member 4 times before the member is automatically downgraded to a default Community Member, at which point their status will be "Active." You cannot choose the Delinquent status, it is something that is added by the system within the 4-attempt payment cycle. To learn more about billing click here.

In this example, today is June 7, 2023. Thethe member was billed on June 1, 2023 (their Renewal Date). According to the Notes, the first 3 payment attempts failed, resulting in the Status Delinquent and Renewal Date remaining June 1, 2023:

The 4th and final payment attempt will be on June 8, 2023.
If the payment is successful, the system will automatically move the member to Status --> Active and Renewal Date --> July 1, 2023.
If the payment fails on this 4th and final attempt, the system will automatically move the member to Status --> Active, Renewal Date --> July 1, 2023, and Membership --> will be downgraded to the default Community Member.

If you're updating the Status of a member, do not forget to scroll to the bottom of the page and Save Changes!!!