History for "Billing & Changes for Members/Users"

Made a change mid-Renewal Date cycle and need to bill your member? Skip to section

Recurring Memberships:

1. The system will automatically bill the member on their Renewal Date. Their payment will process around the same time of day each month.
2. Billing for members is spread out throughout the day.
   Example: All members with a Renewal Date of 3/15 will be billed between 12:01am and 11:59pm on the 15th.
3. The system will automatically attempt to bill the member four times before the member is downgraded to the default membership at your space (Community Member)
4. After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that.
5. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be generated. You cannot void, remove, or collect payment on a closed invoice.
6. If you would like to collect payment in between the automatic billing, you will need to change the Status of the member from Delinquent to Active and reset the member's Renewal Date to the day you want them to be charged the next month. You may also Custom Charge the member at this time and update their Renewal Date to a date in the future, and adjust their Status from Delinquent to Active. Setting their Renewal Date to the future ensures that the member is not double billed if you custom charge them.

Please note:

• If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.
• If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the Renewal Date to a future date.
• If a member updates their payment source while Status --> Delinquent, the system will attempt to process their payment at the top of the hour. It is best to not intervene, but if you do, don't forget to change the Status & Renewal Date so the member is not double charged.
• The billing cycle days can be different for members whose default payment source is a bank account (ACH). It takes a few days to hear from the bank that a payment has failed and the system will automatically attempt to bill again after getting the payment failure notice from the bank.

Non-Recurring Memberships

The only way to bill members automatically for a non-recurring membership is to assign the membership to the member when you are adding the member to your space (Manage Members > Member List > Add Member) OR have the member sign up for the memberships themselves. Because non-recurring memberships do not have a renewal date, the members will not be billed automatically.

Please note:

• If you change a member's membership to a non-recurring membership on the backend, the member will not be automatically billed. You can custom charge the member for the non-recurring membership.
• You can also send a join link to new members from any membership so that they can sign up themselves by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & paste the direct Join Link.

Changes Mid-Renewal Date *Very Important*

• If you change a member's membership on the back end, the member will not be automatically billed (until their next Renewal Date.)
• The best way to have members sign up for memberships will be to have them sign up for the membership themselves. They can upgrade from your home page, or you can send them a direct join link by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & paste the direct join link.
• If you need to bill/prorate any manual membership changes prior their next Renewal Date, then you can performyou'll need to charge them by creating a Custom Charge or setting their renewal date to bill at the appropriate time. If you'd like to bill them for the membership today, set the billing date to yesterday and the system will charge them at the top of the hour.
• If they are switching memberships, the system will not take into account the amount previously paid for the old membership when charging for the new one.

Made a change mid-Renewal Date cycle and need to bill your member? Skip to section

Recurring Memberships:

1. The system will automatically bill the member on their Renewal Date. Their payment will process around the same time of day each month.
2. Billing for members is spread out throughout the day.
   Example: All members with a Renewal Date of 3/15 will be billed between 12:01am and 11:59pm on the 15th.
3. The system will automatically attempt to bill the member four times before the member is downgraded to the default membership at your space (Community Member)
4. After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that.
5. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be generated. You cannot void, remove, or collect payment on a closed invoice.
6. If you would like to collect payment in between the automatic billing, you will need to change the Status of the member from Delinquent to Active and reset the member's Renewal Date to the day you want them to be charged the next month. You may also Custom Charge the member at this time and update their Renewal Date to a date in the future, and adjust their Status from Delinquent to Active. Setting their Renewal Date to the future ensures that the member is not double billed if you custom charge them.

Please note:

• If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.
• If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the Renewal Date to a future date.
• If a member updates their payment source while Status --> Delinquent, the system will attempt to process their payment at the top of the hour. It is best to not intervene, but if you do, don't forget to change the Status & Renewal Date so the member is not double charged.
• The billing cycle days can be different for members whose default payment source is a bank account (ACH). It takes a few days to hear from the bank that a payment has failed and the system will automatically attempt to bill again after getting the payment failure notice from the bank.

Non-Recurring Memberships

The only way to bill members automatically for a non-recurring membership is to assign the membership to the member when you are adding the member to your space (Manage Members > Member List > Add Member) OR have the member sign up for the memberships themselves. Because non-recurring memberships do not have a renewal date, the members will not be billed automatically.

Please note:

• If you change a member's membership to a non-recurring membership on the backend, the member will not be automatically billed. You can custom charge the member for the non-recurring membership.
• You can also send a join link to new members from any membership so that they can sign up themselves by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & paste the direct Join Link.

Very Important:Changes Mid-Renewal Date *Very Important*

• If you change a member's membership on the back end, the member will not be automatically billed (until their next renewal dateRenewal Date.)
• The best way to have members sign up for memberships will be to have them sign up for the membership themselves. They can upgrade from your home page, or you can send them a direct join link by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & paste the direct join link.
• If you need to bill/prorate any manual membership changes prior their next Renewal Date, then you can perform a Custom Charge

APPLIES TO: Coworking, Workplace

Recurring Memberships:

1. The system will automatically bill the member on their Renewal Date. Their payment will process around the same time of day each month.
2. Billing for members is spread out throughout the day.
   Example: All members with a Renewal Date of 3/15 will be billed between 12:01am and 11:59pm on the 15th.
3. The system will automatically attempt to bill the member four times before the member is downgraded to the default membership at your space (Community Member.)
4. After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that.
5. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be generated. You cannot void, remove, or collect payment on a closed invoice.
6. If you would like to collect payment in between the automatic billing, you will need to change the Status of the member from Delinquent to Active and reset the member's Renewal DateRenewal Date to the day you want them to be charged the next month. You may also Custom Charge the member at this time and update their Renewal Date to a date in the future, and adjust their Status from Delinquent to Active. Setting their Renewal Date to the future ensures that the member is not double billed if you custom charge them.

Please note:

• If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.
• If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the renewal dateRenewal Date to a future date.
• If a member updates their payment source while Status --> Delinquent, the system will attempt to process their payment at the top of the hour. It is best to not intervene, but if you do, don't forget to change the Status & Renewal Date so the member is not double charged.
• The billing cycle days can be different for members whose default payment source is a bank account (ACH). It takes a few days to hear from the bank that a payment has failed and the system will automatically attempt to bill again after getting the payment failure notice from the bank.

Non-Recurring Memberships

The only way to bill members automatically for a non-recurring membership is to assign the membership to the member when you are adding the member to your space (Manage Members > Member List > Add Member) OR have the member sign up for the memberships themselves. Because non-recurring memberships do not have a renewal date, the members will not be billed automatically.

Please note:

• If you change a member's membership to a non-recurring membership on the backend, the member will not be automatically billed. You can custom charge the member for the non-recurring membership.
• You can also send a join link to new members from any membership so that they can sign up themselves by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & pastpaste the direct Join Link.

Very Important:

• If you change a member's membership on the back end, the member will not be automatically billed (until their next renewal date.)
• The best way to have members sign up for memberships will be to have them sign up for the membership themselves. They can upgrade from your home page, or you can send them a direct join link by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & paste the direct join link.

Recurring Memberships

APPLIES TO:

Recurring Memberships:

1. The system will automatically bill the member on their Renewal Date. Their payment will process around the same time of day each month.
2. Billing for members is spread out throughout the day.
   Example: All members with a Renewal Date of 3/15 will be billed between 12:01am and 11:59pm on the 15th.
3. The system will automatically attempt to bill the member four times before the member is downgraded to the default membership at your space (Community Member.)
4. After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that.
5. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be generated. You cannot void, remove, or collect payment on a closed invoice.
6. If you would like to collect payment in between the automatic billing, you will need to change the Status of the member from Delinquent to Active and reset the member's Renewal Date to the day you want them to be charged the next month. You may also Custom Charge the member at this time and update their Renewal Date to a date in the future, and adjust their Status from Delinquent to Active. Setting their Renewal Date to the future ensures that the member is not double billed if you custom charge them.

Please note:

• If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.
• If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the renewal date to a future date.
• The billing cycle days can be different for members whose default payment source is a bank account (ACH). It takes a few days to hear from the bank that a payment has failed and the system will automatically attempt to bill again after getting the payment failure notice from the bank.

Non-Recurring Memberships

The only way to bill members automatically for a non-recurring membership is to assign the membership to the member when you are adding the member to your space (Manage Members > Member List > Add Member) OR have the member sign up for the memberships themselves. Because non-recurring memberships do not have a renewal date, the members will not be billed automatically.

Please note:

• If you change a member's membership to a non-recurring membership on the backend, the member will not be automatically billed. You can custom charge the member for the non-recurring membership.
• You can also send a join link to new members from any membership so that they can sign up themselves by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct Join Link.

Very Important:

• If you change a member's membership on the back end, the member will not be automatically billed (until their next renewal date.)
• The best way to have members sign up for memberships will be to have them sign up for the membership themselves. They can upgrade from your home page, or you can send them a direct join link by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & paste the direct join link.

Recurring Memberships:

1. The system will automatically bill the member on their renewal dateRenewal Date. ThisTheir payment will happen every monthprocess around the same time of day each month.
2. Billing for members is spread out throughout the day. For example
   Example: All members whose renewal dates arewith a Renewal Date of 3/15 will be billed before midnightbetween 12:01am and 11:59pm on 3/16the 15th.
3. The system will automatically attempt to bill the member four times before the member is downgraded to the defaultdefault membership at your space (community memberCommunity Member.)
4. After the first failed paymentfirst failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that.
5. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be generated. You cannot void, remove, or collect payment on a closed invoice.
6. If you wantwould like to collect payment in between the automatic billing, you will need to change the statusStatus of the member from Delinquent to Active and either reset the member's renewal dateRenewal Date to the day you want them to be charged or custom chargethe next month. You may also Custom Charge the member at this time and setupdate their renewalRenewal Date to a date toin the future, and adjust their Status from Delinquent to Active. Setting their renewal dateRenewal Date to the future ensures that the member is not double billed if you custom charge them.

Please note:

• If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.
• If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the renewal date to a future date.
• The billing cycle days can be different for members whose default payment source is a bank account (ACH). It takes a few days to hear from the bank that a payment has failed and the system will automatically attempt to bill again after getting the payment failure notice from the bank.

Non-Recurring Memberships

The only way to bill members automatically for a non-recurring membership is to assign the membership to the member when you are adding the member to your space (Manage Members > Member List > Add Member) OR have the member sign up for the memberships themselves. Because non-recurring memberships do not have a renewal date, the members will not be billed automatically.

Please note:

• If you change a member's membership to a non-recurring membership on the backend, the member will not be automatically billed. You can custom charge the member for the non-recurring membership.
• You can also send a join link to new members from any membership so that they can sign up themselves by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join linkJoin Link.

Very Important:

• If you change a member's membership on the back end, the member will not be automatically billed (until their next renewal date.)
• The best way to have members sign up for memberships will be to have them sign up for the membership themselves. They can upgrade from your home page, or you can send them a direct join link by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & pastpaste the direct join link.

ER 7.8.21

Recurring Memberships:

1. The system will automatically bill the member on their renewal date. This will happen every month around the same time of day.
2. Billing for members is spread out throughout the day. For example: All members whose renewal dates are 3/15 will be billed before midnight on 3/16.
3. The system will automatically attempt to bill the member four times before the member is downgraded to the default membership (community member.)
4. After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that.
5. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be generated. You cannot void, remove, or collect payment on a closed invoice.
6. If you want to collect payment in between the automatic billing, you will need to change the status of the member from Delinquent to Active and either reset the member's renewal date to the day you want them to be charged or custom charge the member and set their renewal date to the future. Setting their renewal date to the future ensures that the member is not double billed if you custom charge them.

Please note:

• If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.
• If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the renewal date to a future date.
• The billing cycle days can be different for members whose default payment source is a bank account. It takes a few days to hear from the bank that a payment has failed and the system will automatically attempt to bill again after getting the payment failure notice from the bank.

Non-Recurring Memberships

The only way to bill members automatically for a non-recurring membership is to assign the membership to the member when you are adding the member to your space (Manage Members > Member List > Add Member) OR have the member sign up for the memberships themselves. Because non-recurring memberships do not have a renewal date, the members will not be billed automatically.

Please note:

• If you change a member's membership to a non-recurring membership on the backend, the member will not be automatically billed. You can custom charge the member for the non-recurring membership.
• You can also send a join link to new members from any membership so that they can sign up themselves by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

Very Important:

• If you change a member's membership on the back end, the member will not be automatically billed (until their next renewal date.)
• The best way to have members sign up for memberships will be to have them sign up for the membership themselves. They can upgrade from your home page, or you can send them a direct join link by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

ER 7.8.21

Recurring Memberships:

1. The system will automatically bill the member on their renewal date. This will happen every month around the same time of day.
2. Billing for members is spread out throughout the day. For example: All members whose renewal dates are 3/15 will be billed before midnight on 3/16.
3. The system will automatically attempt to bill the member four times before the member is downgraded to the default membership (community member.)
4. After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that.
5. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be generated. You cannot void, remove, or collect payment on a closed invoice.
6. If you want to collect payment in between the automatic billing, you will need to change the status of the member from Delinquent to Active and either reset the member's renewal date to the day you want them to be charged or custom charge the member and set their renewal date to the future. Setting their renewal date to the future ensures that the member is not double billed if you custom charge them.

Please note:

• If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.
• If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the renewal date to a future date.

Non-Recurring Memberships

The only way to bill members automatically for a non-recurring membership is to assign the membership to the member when you are adding the member to your space (Manage Members > Member List > Add Member) OR have the member sign up for the memberships themselves. Because non-recurring memberships do not have a renewal date, the members will not be billed automatically.

Please note:

• If you change a member's membership to a non-recurring membership on the backend, the member will not be automatically billed. You can custom charge the member for the non-recurring membership.
• You can also send a join link to new members from any membership so that they can sign up themselves by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

Very Important:

• If you change a member's membership on the back end, the member will not be automatically billed (until their next renewal date.)
• The best way to have members sign up for memberships will be to have them do it themselves sign up for the membership themselves. They can upgrade from your home page, or you can send them a direct join link by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

ER 7.8.21

Recurring Memberships:

1. The system will automatically bill the member on their renewal date. This will happen every month around the same time of day.
2. Billing for members is spread out throughout the day. For example: All members whose renewal dates are 3/15 will be billed before midnight on 3/16.
3. The system will automatically attempt to bill the member four times before the member is downgraded to the default membership (community member.)
4. After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that.
5. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be generated. You cannot void, remove, or collect payment on a closed invoice.
6. If you want to collect payment in between the automatic billing, you will need to change the status of the member from Delinquent to Active and either reset the member's renewal date to the day you want them to be charged or custom charge the member and set their renewal date to the future. Setting their renewal date to the future ensures that the member is not double billed if you custom charge them.

Please note:

• If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.
• If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the renewal date to a future date.

Non-Recurring Memberships

The only way to bill members automatically for a non-recurring membership is to assign the membership to the member when you are adding the member to your space (Manage Members > Member List > Add Member) OR have the member sign up for the memberships themselves. Because non-recurring memberships do not have a renewal date, the members will not be billed automatically.

Please note:

• If you change a member's membership to a non-recurring membership on the backend, the member will not be automatically billed. You can custom charge the member for the nonrecurringnon-recurring membership.
• You can also send a join link to new members from any membership so that they can sign up themselves by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

Very Important:

• If you change a member's membership on the back end, the member will not be automatically billed (until their next renewal date.)
• The best way to have members sign up for memberships will be to have them do it themselves. They can upgrade from your home page, or you can send them a direct join link by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

ER 7.8.21

Recurring Memberships:

1. The system will automatically bill the member on their renewal date. This will happen every month around the same time of day.
2. Billing for members is spread out throughout the day. For example: All members whose renewal dates are 3/15 will be billed before midnight on 3/16.
3. The system will automatically attempt to bill the member four times before the member is downgraded to the default membership (community member.)
4. After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that.
5. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be generated. You cannot void, remove, or collect payment on a closed invoice.
6. If you want to collect payment in between the automatic billing, you will need to change the status of the member from Delinquent to Active and either reset the member's renewal date to the day you want them to be charged or custom charge the member and set their renewal date to the future. Setting their renewal date to the future ensures that the member is not double billed if you custom charge them.

Please note:

• If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.
• If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the renewal date to a future date.

Non-Recurring Memberships

The only way to bill members automatically for a non-recurring membership is to assign the membership to the member when you are adding the member to your space (Manage MembersManage Members > Member List Member List > Add MemberAdd Member) OR have the member sign up for the memberships themselves. Because non-recurring memberships do not have a renewal date, the members will not be billed automatically.

Please note:

• If you change a member's membership to a non-recurring membership on the backend, the member will not be automatically billed. You can custom charge the member for the nonrecurring membership.
• You can also send a join link to new members from any membership so that they can sign up themselves by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

Very Important:

• If you change a member's membership on the back end, the member will not be automatically billed (until their next renewal date.)
• The best way to have members sign up for memberships will be to have them do it themselves. They can upgrade from your home page, or you can send them a direct join link by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

ER 7.8.21

Recurring Memberships:

1. The system will automatically bill the member on their renewal date. This will happen every month around the same time of day.
2. Billing for members is spread out throughout the day. For example: All members whose renewal dates are 3/15 will be billed before midnight on 3/16.
3. The system will automatically attempt to bill the member four times before the member is downgraded to the default membership (community member.)
4. After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that.
5. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be generated. You cannot void, remove, or collect payment on a closed invoice.
6. If you want to collect payment in between the automatic billing, you will need to change the status of the member from Delinquent to Active and either reset the member's renewal date to the day you want them to be charged or custom charge the member and set their renewal date to the future. Setting their renewal date to the future ensures that the member is not double billed if you custom charge them.

Please note:

• If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.
• If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the renewal date to a future date.

Non-Recurring Memberships

The only way to bill members automatically for a non-recurring membership is to assign the membership to the member when you are adding the member to your space (Manage Members > Member List > Add Member) OR have the member sign up for the memberships themselves. Because non-recurring memberships do not have a renewal date, the members will not be billed automatically.

Please note:

• If you change a member's membership to a non-recurring membership on the backend, the member will not be automatically billed. You can custom charge the member for the nonrecurring membership.
• You can also send a join link to new members from any membership so that they can sign up themselves by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

Very Important:

• If you change a member's membership on the back end, the member will not be automatically billed (until their next renewal date.)
• The best way to have members sign up for memberships will be to have them do it themselves. They can upgrade from your home page, or you can send them a direct join link by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

ER 7.8.21

Recurring Memberships:

1. The system will automatically bill the member on their renewal date. This will happen every month around the same time of day.
2. Billing for members is spread out throughout the day. For example: All members whose renewal dates are 3/15 will be billed before midnight on 3/16.
3. The system will automatically attempt to bill the member four times before the member is downgraded to the default membership (community member.)
4. After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that.
5. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be generated. You cannot void, remove, or collect payment on a closed invoice.
6. If you want to collect payment in between the automatic billing, you will need to change the status of the member from Delinquent to Active and either reset the member's renewal date to the day you want them to be charged or custom charge the member and set their renewal date to the future. Setting their renewal date to the future ensures that the member is not double billed if you custom charge them.

Please note:

• If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.
• If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the renewal date to a future date.

Non-Recurring Memberships

The only way to bill members automatically for a non-recurring membership is to assign the membership to the member when you are adding the member to your space (Manage Members > Member List > Add Member) OR have the member sign up for the memberships themselves. Because non-recurring memberships do not have a renewal date, the members will not be billed automatically.

Please note:

• If you change a member's membership to a non-recurring membership on the backend, the member will not be automatically be chargedbilled. You can custom charge the member for the nonrecurring membership.
• You can also send a join link to new members from any membership so that they can sign up themselves by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

Very Important:

• If you change a member's membership on the back end, the member will not be automatically billed (until their next renewal date.)
• The best way to have members sign up for memberships will be to have them do it themselves. They can upgrade from your home page, or you can send them a direct join link navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

ER 7.8.21

Recurring Memberships:

1. The system will automatically bill the member on their renewal date. This will happen every month around the same time of day.
2. Billing for members is spread out throughout the day. For example: All members whose renewal dates are 3/15 will be billed before midnight on 3/16.
3. The system will automatically attempt to bill the member four times before the member is downgraded to the default membership (community member.)
4. After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that.
5. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be generated. You cannot void, remove, or collect payment on a closed invoice.
6. If you want to collect payment in between the automatic billing, you will need to change the status of the member from Delinquent to Active and either reset the member's renewal date to the day you want them to be charged or custom charge the member and set their renewal date to the future. Setting their renewal date to the future ensures that the member is not double billed if you custom charge them.

Please note:

• If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.
• If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the renewal date to a future date.

Non-Recurring Memberships

The only way to bill members automatically for a non-recurring membership is to assign the membership to the member when you are adding the member to your space (Manage Members > Member List > Add Member) OR have the member sign up for the memberships themselves. Because non-recurring memberships do not have a renewal date, the members will not be chargedbilled automatically.

Please note:

• If you change a member's membership to a non-recurring membership on the backend, the member will not automatically be charged. You can custom charge the member for the nonrecurring membership.
• You can also send a join link to new members from any membership so that they can sign up themselves by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

Very Important:

• If you change a member's membership on the back end, the member will not be automatically billed (until their next renewal date.)
• The best way to have members sign up for memberships will be to have them do it themselves. They can upgrade from your home page, or you can send them a direct join link navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

ER 7.8.21

Recurring Memberships:

1. The system will automatically bill the member on their renewal date. This will happen every month around the same time of day.
2. Billing for members is spread out throughout the day. For example: All members whose renewal dates are 3/15 will be billed before midnight on 3/16.
3. The system will automatically attempt to bill the member four times before the member is downgraded to the default membership (community member.)
4. After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that.
5. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be generated. You cannot void, remove, or collect payment on a closed invoice.
6. If you want to collect payment in between the automatic billing, you will need to change the status of the member from Delinquent to Active and either reset the member's renewal date to the day you want them to be charged or custom charge the member and set their renewal date to the future. Setting their renewal date to the future ensures that the member is not double billed if you custom charge them.

Please note:

• If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.
• If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the renewal date to a future date.

Non-Recurring Memberships

The only way to bill members automatically for a non-recurring membership is to assign the membership to the member when you are adding the member to your space (Manage Members > Member List > Add Member) OR have the member sign up for the memberships themselves. Because non-recurring memberships do not have a renewal date, the members will not be charged automatically.

Please note:

• If you change a member's membership to a non-recurring membership on the backend, the member will not automatically be charged. You can custom charge the member for the nonrecurring membership.
• You can also send a join link to new members from any membership so that they can sign up themselves by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

Very Important:

• If you change a member's membership on the back end, the member will not be automatically billed (until their next renewal date.)
• The best way to have members sign up for memberships will be to have them do it themselves. They can upgrade from your home page, or you can send them a direct join link navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

ER 3.15.217.8.21

Recurring Memberships:

1. The system will automatically bill the member on their renewal date. This will happen every month around the same time of day.
2. Billing for members is spread out throughout the day. For example: All members whose renewal dates are 3/15 will be billed before midnight on 3/16.
3. The system will automatically attempt to bill the member four times before the member is downgraded to the default membership (community member.)
4. After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that.
5. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be generated. You cannot void, remove, or collect payment on a closed invoice.
6. If you want to collect payment in between the automatic billing, you will need to change the status of the member from Delinquent to Active and either reset the member's renewal date to the day you want them to be charged or custom charge the member and set their renewal date to the future. Setting their renewal date to the future ensures that the member is not double billed if you custom charge them.

Please note:

• If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.
• If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the renewal date to a future date.

Non-Recurring Memberships

The only way to bill members automatically for a non-recurring membership is to assign the membership to the member when you are adding the member to your space when you are adding the member to your space (Manage Members > Member List > Add Member) OR have the member sign up for the memberships themselves. Because non-recurring memberships do not have a renewal date, the members will not be charged automatically.

Please note:

• If you change a member's membership to a non-recurring membership on the backend, the member will not automatically be charged. You can custom charge the member for the nonrecurring membership.
• You can also send a join link to new members from any membership so that they can sign up themselves by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

Very Important:

• If you change a member's membership on the back end, the member will not be automatically billed (until their next renewal date.)
• The best way to have members sign up for memberships will be to have them do it themselves. They can upgrade from your home page, or you can send them a direct join link navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

ER 3.15.21

Recurring Memberships:

1. The system will automatically bill the member on their renewal date. This will happen every month around the same time.
2. Billing for members is spread out throughout the day. For example: All members whose renewal dates are 3/15 will be billed before midnight on 3/16.
3. The system will automatically attempt to bill the member four times before the member is downgraded to a Community Memberthe default membership (community member.)
4. After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that.
5. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be generated. You cannot void, remove, or collect payment on a closed invoice.
6. If you want to collect payment in between the automatic billing, you will need to change the status of the member from Delinquent to Active and either reset the member's renewal date to the day you want them to be charged or custom charge the member and set their renewal date to the future. Setting their renewal date to the future ensures that the member is not double billed if you custom charge them.

Please note:

• If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.
• If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the renewal date to a future date.

Non-Recurring Memberships

The only way to bill members automatically for a non-recurring membership is to assign the membership to the member when you are adding the member to your space (Manage Members > Member List > Add Member) OR have the member sign up for the memberships themselves. Because non-recurring memberships do not have a renewal date, the members will not be charged automatically.

Please note:

• If you change a member's membership to a non-recurring membership on the backend, the member will not automatically be charged. You can custom charge the member for the nonrecurring membership.
• You can also send a join link to new members from any membership so that they can sign up themselves by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

Very Important:

• If you change a member's membership on the back end, the member will not be automatically billed (until their next renewal date.)
• The best way to have members sign up for memberships will be to have them do it themselves. They can upgrade from your home page, or you can send them a direct join link navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

ER 3.15.21

Recurring Memberships:

1. The system will automatically bill the member on their renewal date. This will happen every month around the same time.
2. Billing for members is spread out throughout the day. For example: All members whose renewal dates are 3/15 will be billed before midnight on 3/16.
3. The system will automatically attempt to bill the member four times before the member is downgraded to a Community Member.
4. After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that.
5. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be generated. You cannot void, remove, or collect payment on a closed invoice.
6. If you want to collect payment in between the automatic billing, you will need to change the status of the member from Delinquent to Active and either reset the member's renewal date to the day you want them to be charged or custom charge the member and set their renewal date to the future. Setting their renewal date to the future ensures that the member is not double billed if you custom charge them.

Please note:

• If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.
• If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the renewal date to a future date.

Non-Recurring Memberships

The only way to bill members automatically for a non-recurring membership is to assign the membership to the member when you are adding the member to your space (Manage Members > Member List > Add Member)when you are adding the member to your space OR have the member sign up for the memberships themselves. Because non-recurring memberships do not have a renewal date, the members will not be charged automatically.

Please note:

• If you change a member's membership to a non-recurring membership on the backend, the member will not automatically be charged. You can custom charge the member for the nonrecurring membership.
• You can also send a join link to new members from any membership so that they can sign up themselves by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

Very Important:

• If you change a member's membership on the back end, the member will not be automatically billed (until their next renewal date.)
• The best way to have members sign up for memberships will be to have them do it themselves. They can upgrade from your home page, or you can send them a direct join link navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

ER 3.15.21

Recurring Memberships:

1. The system will automatically bill the member on their renewal date. This will happen every month around the same time.
2. Billing for members is spread out throughout the day. For example: All members whose renewal dates are 3/15 will be billed before midnight on 3/16.
3. The system will automatically attempt to bill the member four times before the member is downgraded to a Community Member.
4. After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that.
5. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be generated. You cannot void, remove, or collect payment on a closed invoice.
6. If you want to collect payment in between the automatic billing, you will need to change the status of the member from Delinquent to Active and either reset the member's renewal date to the day you want them to be charged or custom charge the member and set their renewal date to the future. Setting their renewal date to the future ensures that the member is not double billed if you custom charge them.

Please note:

• If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.
• If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the renewal date to a future date.

Non-Recurring Memberships

The only way to bill members automatically for a non-recurring membership is to assign the membership to the member when you are adding the member to your space OR have the member sign up for the memberships themselves. Because non-recurring memberships do not have a renewal date, the members will not be charged automatically.

Please note:

• If you change a member's membership to a non-recurring membership on the backend, the member will not automatically be charged. You can custom charge the member for the nonrecurring membership.
• You can also send a join link to new members from any membership so that they can sign up themselves by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

Very Important:

If you change a member's membership on the back end, the member will not be automatically billed (until their next renewal date.)

• If you change a member's membership on the back end, the member will not be automatically billed (until their next renewal date.)
• The best way to have members sign up for memberships will be to have them do it themselves. They can upgrade from your home page, or you can send them a direct join link navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

ER 3.15.21

Recurring Memberships:

1. The system will automatically bill the member on their renewal date. This will happen every month around the same time.
2. Billing for members is spread out throughout the day. For example: All members whose renewal dates are 3/15 will be billed before midnight on 3/16.
3. The system will automatically attempt to bill the member four times before the member is downgraded to a Community Member.
4. After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that.
5. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be generated. You cannot void, remove, or collect payment on a closed invoice.
6. If you want to collect payment in between the automatic billing, you will need to change the status of the member from Delinquent to Active and either reset the member's renewal date to the day you want them to be charged or custom charge the member and set their renewal date to the future. Setting their renewal date to the future ensures that the member is not double billed if you custom charge them.

Please note:

• If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.
• If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the renewal date to a future date.

Non-Recurring Memberships

The only way to bill members automatically for a non-recurring membership is to assign the membership to the member when you are adding the member to your space OR have the member sign up for the memberships themselves. Because non-recurring memberships do not have a renewal date, the members will not be charged automatically.

Please note:

• If you change a member's membership to a non-recurring membership on the backend, the member will not automatically be charged. You can custom charge the member for the nonrecurring membership.
• You can also send a join link to new members from any membership so that they can sign up themselves by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

Very Important:

If you change a member's statusmembership on the back end, the member will not be automatically billed (until their next renewal date.)

ER 3.15.21

Recurring Memberships:

1. The system will automatically bill the member on their renewal date. This will happen every month around the same time.
2. Billing for members is spread out throughout the day. For example: All members whose renewal dates are 3/15 will be billed before midnight on 3/16.
3. The system will automatically attempt to bill the member four times before the member is downgraded to a Community Member.
4. After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that.
5. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be generated. You cannot void, remove, or collect payment on a closed invoice.
6. If you want to collect payment in between the automatic billing, you will need to change the status of the member from Delinquent to Active and either reset the member's renewal date to the day you want them to be charged or custom charge the member and set their renewal date to the future. Setting their renewal date to the future ensures that the member is not double billed if you custom charge them.

Please note:

• If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.
• If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the renewal date to a future date.

Non-Recurring Memberships

The only way to bill members automatically for a non-recurring membership is to assign the membership to the member when you are adding the member to your space OR have the member sign up for the memberships themselves. Because non-recurring memberships do not have a renewal date, the members will not be charged automatically.

Please note:

• If you change a member's membership to a non-recurring membership on the backend, the member will not automatically be charged. You can custom charge the member for the nonrecurring membership.
• You can also send a join link to new members from any membership so that they can sign up themselves by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

Very Important:

If you change a member's status on the back end, the member will not be automatically be billed until their next renewal date.

ER 3.15.21

Recurring Memberships:

1. The system will automatically bill the member on their renewal date. This will happen every month around the same time.
2. Billing for members is spread out throughout the day. For example: All members whose renewal dates are 3/15 will be billed before midnight on 3/16.
3. The system will automatically attempt to bill the member four times four times before the member is downgraded to a Community Member. The system will bill the member on their renewal date. This will happen every month around the same time. Billing for members is spread out throughout the day. For example: All members whose renewal dates are 3/15 will be billed before midnight on 3/16.
4. After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be opened.
5. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be generated. You cannot void, remove, or collect payment on a closed invoice.
6. If you want to collect payment in between the automatic billing, you will need to change the status of the member from Delinquent to Active and either reset the member's renewal date to the day you want them to be charged or custom charge the member and set their renewal date to the future. Setting their renewal date to the future ensures that the member is not double billed if you custom charge them.

Please note:

• If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.
• If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the renewal date to a future date.

Non-Recurring Memberships

The only way to bill members automatically for a non-recurring membership is to assign the membership to the member when you are adding the member to your space OR have the member sign up for the memberships themselves. Because non-recurring memberships do not have a renewal date, the members will not be charged automatically.

Please note:

• If you change a member's membership to a non-recurring membership on the backend, the member will not automatically be charged. You can custom charge the member for the nonrecurring membership.
• You can also send a join link to new members from any membership so that they can sign up themselves by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

Very Important:

If you change a member's status on the back end, the member will not automatically be billed until their next renewal date.

ER 3.15.21

Recurring Memberships:

1. The system will automatically attempt to bill the member four times before the member is downgraded to a Community Member. The system will bill the member on their renewal date. This will happen every month around the same time. Billing for members is spread out throughout the day. For example: All members whose renewal dates are 3/15 will be billed before midnight on 3/16.
2. After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be opened.
3. If you want to collect payment in between the automatic billing, you will need to change the status of the member from Delinquent to Active and either reset the member's renewal date or custom charge the member and set their renewal date to the future.

Please note: Please note:

• If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.
• If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the renewal date to a future date.

Non-Recurring Memberships

The only way to bill members automatically for a non-recurring membership is to assign the membership to the member when you are adding the member to your space OR have the member sign up for the memberships themselves. Because non-recurring memberships do not have a renewal date, the members will not be charged automatically.

Please note:Please note:

• If you change a member's membership to a non-recurring membership on the backend, the member will not automatically be charged. You can custom charge the member for the nonrecurring membership.
• You can also send a join link to new members from any membership so that they can sign up themselves by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

Very Important:

If you change a member's status on the back end, the member will not automatically be billed until their next renewal date.

ER 3.15.21

Recurring Memberships:

The system will automatically attempt to bill the member four times before the member is downgraded to a Community Member. The system will bill the member on their renewal date. This will happen every month around the same time. Billing for members is spread out throughout the day. For example: All members whose renewal dates are 3/15 will be billed before midnight on 3/16.

After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be opened.

If you want to collect payment in between the automatic billing, you will need to change the status of the member from Delinquent to Active and either reset the member's renewal date or custom charge the member and set their renewal date to the future.

1. The system will automatically attempt to bill the member four times before the member is downgraded to a Community Member. The system will bill the member on their renewal date. This will happen every month around the same time. Billing for members is spread out throughout the day. For example: All members whose renewal dates are 3/15 will be billed before midnight on 3/16.
2. After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be opened.
3. If you want to collect payment in between the automatic billing, you will need to change the status of the member from Delinquent to Active and either reset the member's renewal date or custom charge the member and set their renewal date to the future.

Please note:

• If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.
• If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the renewal date to a future date.

Very Important:

If you change a member's status on the back end, the member will not automatically be billed until their next renewal date.

Non-Recurring Memberships

The only way to bill members automatically for a non-recurring membership is to assign the membership to the member when you are adding the member to your space OR have the member sign up for the memberships themselves. Because non-recurring memberships do not have a renewal date, the members will not be charged automatically.

Please note:

• If you change a member's membership to a non-recurring membership on the backend, the member will not automatically be charged. You can custom charge the member for the nonrecurring membership.
• You can also send a join link to new members from any membership so that they can sign up themselves by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

Very Important:

If you change a member's status on the back end, the member will not automatically be billed until their next renewal date.

ER 3.15.21

Recurring Memberships:

The system will automatically attempt to bill the member four times before the member is downgraded to a Community Member. The system will bill the member on their renewal date. This will happen every month around the same time. Billing for members is spread out throughout the day. For example: All members whose renewal dates are 3/15 will be billed before midnight on 3/16.

After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be opened.

If you want to collect payment in between the automatic billing, you will need to change the status of the member from Delinquent to Active and either reset the member's renewal date or custom charge the member and set their renewal date to the future.

Please note:

• If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.
• If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the renewal date to a future date.

Very Important:

If you change a member's status on the back end, the member will not automatically be billed until their next renewal date. If you change a member's membership

Non-Recurring Memberships

The only way to bill members automatically for a non-recurring membership onis to assign the back end,membership to the member when you are adding the member to your space OR have the member sign up for the memberships themselves. Because non-recurring memberships do not have a renewal date, the members will not automatically be billedcharged automatically.

Please note:

• If you change a member's membership to a non-recurring membership on the backend, the member will not automatically be charged. You can custom charge the member for the nonrecurring membership.
• You can also send a join link to new members from any membership so that they can sign up themselves by navigating to Manage Members > Memberships > Select the membership, scroll to the bottom, and copy & past the direct join link.

ER 3.15.21

Recurring Memberships:

For recurring memberships, theThe system will automatically attempt to bill the member four times before the member is downgraded to a Community Member. The system will bill the member on their renewal date. This will happen every month around the same time. Billing for members is spread out throughout the day. For example: All members whose renewal dates are 3/15 will be billed before midnight on 3/16.

After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be opened.

If you want to collect payment in between the automatic billing, you will need to change the status of the member from Delinquent to Active and either reset the member's renewal date or custom charge the member and set their renewal date to the future.

Please note:

• If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.
• If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the renewal date to a future date.

Very Important:

If you change a member's status on the back end, the member will not automatically be billed until their next renewal date. If you change a member's membership to a non-recurring membership on the back end, the member will not automatically be billed.If you change a member's status on the back end, the member will not automatically be billed until their next renewal date. If you change a member's membership to a non-recurring membership on the back end, the member will not automatically be billed.

ER 3.15.21

For recurring memberships, the system will automatically attempt to bill the member four times before the member is downgraded to a Community Member. The system will bill the member on their renewal date. This will happen every month around the same time. Billing for members is spread out throughout the day. For example: All members whose renewal dates are 3/15 will be billed before midnight on 3/16.

After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be opened.

If you want to collect payment in between the automatic billing, you will need to change the status of the member from Delinquent to Active and either reset the member's renewal date or custom charge the member and set their renewal date to the future.

Please note:

• If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.
• If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the renewal date to a future date.
• If you change a member's status on the back end, the member will not automatically be billed until their next renewal date. If you change a member's membership to a non-recurring membership on the back end, the member will not automatically be billed.

Very Important:

If you change a member's status on the back end, the member will not automatically be billed until their next renewal date. If you change a member's membership to a non-recurring membership on the back end, the member will not automatically be billed.

ER 3.15.21

For recurring memberships, the system will automatically attempt to bill the member four times before the member is downgraded to a Community Member. The system will bill the member on their renewal date. This will happen every month around the same time. Billing for members is spread out throughout the day. For example: All members whose renewal dates are 3/15 will be billed before midnight on 3/16.

After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be opened.

If you want to collect payment in between the automatic billing, you will need to change the status of the member from Delinquent to Active and either reset the member's renewal date or custom charge the member and set their renewal date to the future.

Please note:

• If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.
• If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the renewal date to a future date.
• If you change a member's status on the back end, the member will not automatically be billed until their next renewal date. If you change a member's membership to a non-recurring membership on the back end, the member will not automatically be billed.If you change a member's status on the back end, the member will not automatically be billed until their next renewal date. If you change a member's membership to a non-recurring membership on the back end, the member will not automatically be billed.

ER 3.15.21

For recurring memberships, the system will automatically attempt to bill the member four times before the member is downgraded to a Community Member. The system will bill the member on their renewal date. This will happen every month around the same time. Billing for members is spread out throughout the day. For example: All members whose renewal dates are 3/15 will be billed before midnight on 3/16.

After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be opened.

If you want to collect payment in between the automatic billing, you will need to change the status of the member from Delinquent to Active and either reset the member's renewal date or custom charge the member and set their renewal date to the future. Please note: If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.

Please note: If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the renewal date to a future date.

• If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.
• If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the renewal date to a future date.
• If you change a member's status on the back end, the member will not automatically be billed until their next renewal date. If you change a member's membership to a non-recurring membership on the back end, the member will not automatically be billed.

ER 3.15.21

For recurring memberships, the system will automatically attempt to bill the member four times before the member is downgraded to a Community Member. The system will bill the member on their renewal date. This will happen every month around the same time. Billing for members is spread out throughout the day. For example: All members whose renewal dates are 3/15 will be billed before midnight on 3/16.

After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be opened.

If you want to collect payment in between the automatic billing, you will need to change the status of the member from Delinquent to Active and either reset the member's renewal date or custom charge the member and set their renewal date to the future. Please note: If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.

Please note: If the renewal date is set to the past, the system will automatically attempt to charge the member. When setting a member's status from Delinquent to Active, always change the renewal date to a future date.

ER 3.15.21

For recurring memberships, the system will automatically attempt to bill the member four times before the member is downgraded to a Community Member. The system will bill the member on their renewal date. This will happen every month around the same time. This time depends upon what time the member initially signed up. Our system does this to prevent overloading the servers. Billing for members is spread out throughout the day. For example: All members whose renewal dates are 3/15 will be billed before midnight on 3/16.

After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be opened.

If you want to collect payment in between the automatic billing, you will need to change the status of the member from Delinquent to Active and either reset the member's renewal date or custom charge the member and set their renewal date to the future. Please note: If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.

ER 3.15.21

For recurring memberships, the system will automatically attempt to bill the member four times before the member is downgraded to a Community Member. The system will bill the member on their renewal date. This will happen every month around the same time. This time depends upon what time the member initially signed up. Our system does this to prevent overloading the servers.Billing for members is spread out throughout the day. For example: All members whose renewal dates are 3/15 will be billed before midnight on 3/16.

After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be opened.

If you want to collect payment in between the automatic billing, you will need to change the status of the member from Delinquent to Active to Active and either reset the member's renewal date or custom charge the member and set their renewal date to the future. Please note: If you change the member's status from Delinquent to Active, the system will not attempt to bill the member again until their next renewal date.

ER 11.23.203.15.21

For recurring memberships, the system will automatically attempt to bill the member four times before the member is downgraded to a Community Member. The system will bill the member on their renewal date. This will happen every month around the same time. This time depends upon what time the member initially signed up. Our system does this to prevent overloading the servers.

After the first failed payment, the system will attempt to charge the member the next day, three days after that, and the final attempt will be three days after that. After each failed payment, the invoice will be closed and with each attempt, a new invoice will be opened.

If you want to collect payment in between the automatic billing, you will need to change the status of the member from Delinquent to Active and either reset the member's renewal date or custom charge the member and set their renewal date to the future.

ER 11.23.20