All Articles
229 articles
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Why Can't I See My Microdeposits? (And How to Resolve It)
Why Can't I See My Microdeposits? (And How to Resolve It) When you connect a bank account for ACH transfers, we send two small test deposits (typically under $1 each) to confirm you actually own the account. You report the amounts back to us, and the account is verified. However, if you cannot find those deposits, this article explains what's likely going on and what to do about it. Do you see the account in…
https://docs.proximity.space/articles/why-cant-i-see-my-microdeposits-and-how-to-resolve-it
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Proximity Mobile App - User Guide
How to Use Proximity Mobile App Essential Functions Don't have the app? Download for iOS (Apple) , Download for Android (Google) Download a printable Quick Start Guide Favorite Keys (Doors) Use the Punch Feature Make a Reservation Switching Spaces or Building Log Out Other Functions View / Cancel Upcoming Reservations Troubleshooting No Keys Were Found 1) Display Favorite Keys on Your Home Screen Quickly access your most-used keys by adding them to your Home screen…
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Proximity Mobile - Content Management (for Space Managers)
Getting Started with the New Content Management System Welcome to the help documentation for Proximity's new mobile app customization features. This guide will help you make the most of our industry-first customization tools. Looking for the Proximity Mobile App: User Guide? Click Here Quick Video Walkthrough & Start Guide Access the Content Manager Log in to your Proximity admin dashboard Navigate to the new "Manage Content" section in the left menu Click "Menus" to begin…
https://docs.proximity.space/articles/proximity-new-app-release
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ERR_CERT_DATE_INVALID error
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https://docs.proximity.space/articles/err-cert-date-invalid-error
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Private Auto‑Routing VLANs for Enterprise Customers (Meraki + Proximity Integration)
Offering private, auto-routing VLANs to enterprise customers can greatly enhance network security and enable premium bandwidth services in your coworking space. By leveraging Cisco Meraki’s networking capabilities and the Proximity workspace platform, you can isolate each enterprise on its own virtual network (VLAN) and control their internet speed via group policies. This guide provides detailed step-by-step instructions for configuring Meraki and Proximity to set up private VLANs with auto-routing, assigning VLAN and bandwidth settings to…
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Why am I required to verify my phone number to add a credit card?
In order to prevent fraudulent actively, two-factor authentication (2FA) is required to add a new credit card. If you need to update you phone number, you can do so HERE If you have issues updating your payment source, reach out to a space manager who can add it on their end.
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How do I or someone receive email notifications?
Managers receive email notifications about reservations and new activity, and text messages from Proximity Wave for tour requests, while Owners do not. You can be both an Owner & Manager. Learn more on making someone a Owner or Manger HERE
https://docs.proximity.space/articles/how-do-i-or-someone-receive-email-notifications
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Configuring Microsoft Resource Calendars for Syncing
Microsoft resource calendars need advanced configuration that should be set to ensure the best syncing experience between Proximity and Office 365. These settings are configured using PowerShell, a Microsoft tool for managing deeper configurations that do not exist in the standard UI. Here are the settings you should set and some additional links for setting up PowerShell. Configure Resource Calendars In PowerShell, run the following command for each resource calendar in your organization (the `…
https://docs.proximity.space/articles/configuring-microsoft-resource-calendars-for-syncing
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Make a Reservation (Workplace/Inventory)
How to Book a Conference Room in Proximity Booking a conference room in Proximity is quick and easy. Follow these steps to reserve a space for your meeting, presentation, or collaboration session. Step 1: Log Into Your Proximity Account Before making a reservation, ensure you’re logged into your Proximity account. If you don’t have an account, you may need to create one or request access from your workspace. Step 2: Navigate to the Reservations Page…
https://docs.proximity.space/articles/make-a-reservation-for-workplace-users
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How do I change my member's password?
From the Dashboard, navigate to Manage Members > Member List Select the member you wish to edit Select 'Edit Profile' At the bottom you will find Update Password
https://docs.proximity.space/articles/how-do-i-change-my-members-password
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Lockdown Android for Wave
Important: Some of these steps work only on Android 11 and up. Learn how to check your Android version . Turn on app pinning Open your phone's Settings app. Tap Security or Security & location Advanced App pinning . If you can't find it, get help from your device manufacturer . Turn on App pinning . When app pinning is on, you need to enter your PIN, pattern, or password before…
https://docs.proximity.space/articles/lockdown-android-for-wave
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Coworking + Inventory
“Inventory” is the set of features that allows reservations to be booked for all types of resources and all time periods. For example, reservations managed via inventory could be: A day pass for a dedicated desk A two-hour reservation for a conference room A private office for the next six months For coworking spaces: Inventory treats Membership-types as a permission group rather than a recurring subscription that defines who can book what resources and…
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New Features Videos
Send Message Create "FAQ" Page & Member Support Request Embed Calendar Links
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Member Support Requests
Members may send a message to managers and owners directly from the Proximity Platform when an issue arises. These messages are automatically emailed to all managers and owners of the space. You may reply to the email directly from your email client to continue the conversation, additionally, you may reply all to include the other managers and owners on your response. To Send a Message Members may use the "Support Request" link in the Quick…
https://docs.proximity.space/articles/member-support-requests
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Send a Message to Your Users & Members
When you need to message your users and members, Proximity makes it easy to send a note to individual members as well as all members of a membership type. Sending a Message From your dashboard, navigate to Manage Members > Send Message Add recipients, these can be individual members and/or membership types Add a subject Add your message Send You can only send messages to members of your space. Non-member email addresses cannot be added.…
https://docs.proximity.space/articles/send-a-message-to-your-members
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Embed a Calender (Calendly) Link
Embedding a dynamic calendar app, such as Calendly, into your Proximity Platform can greatly enhance the efficiency and convenience of scheduling tours for potential members. This feature allows you to provide a seamless booking experience, ensuring that your workspace remains accessible and welcoming. Here are the key benefits of utilizing this feature: Benefits of Embedding a Dynamic Calendar App Streamlined Scheduling Process Automated Booking: Prospective members can schedule tours at their convenience without needing to…
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Create a FAQ "Frequently Asked Questions" Page
An FAQ page is a powerful tool that can significantly enhance the user experience for both new and existing members of your coworking space. By providing clear and concise answers to common questions, you can streamline operations, improve member satisfaction, and reduce the volume of support inquiries. Here are some key benefits of building and maintaining an FAQ page within the Proximity Platform: Benefits of an FAQ Page Improved Member Experience Easy Access to Information:…
https://docs.proximity.space/articles/create-a-frequently-asked-questions-page
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How can a member view/pay invoices?
Click your profile icon, and select the 'Billing History' Find the invoice and use "Manage Invoice" to pay or "Download Invoice" to download as a PDF. If paying an invoice, click "Manage Invoice", and look for the red Pay button. For Managers/Owners Can I (or my member) manually charge a member for an unpaid invoice?
https://docs.proximity.space/articles/how-can-a-member-viewpay-invoices
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Membership-level Permissions & Parameters
Membership-level permissions allow you to customize reservation parameters based on the type of membership a user is on. You can apply this to any and all resources if you wish. Want to learn more or pool Free Time by category? See Reservable Resource Free Time To customize resources by membership type, start by going to Manage Reservations > Reservable Resources Under the resource you wish to edit, find the ... button and select Member Parameters …
https://docs.proximity.space/articles/membership-level-permissions
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Troubleshooting Browser Extensions
Browser Extensions are plugins that you can add to your browser to give you extra functionality. Things like password managers, ad blockers and more can add extensions to your browser, and you may not even be aware of it. Most of the time this doesn't cause any issues, but occasionally they can interfere with websites in unexpected ways. The only way to know if a browser extension is the cause of an issue is to…
https://docs.proximity.space/articles/troubleshooting-browser-extensions