All Articles
229 articles
-
Emergency Measures
The Danger Zone There may come a time when you need to lock down your space, stop emails from the system, and/or suspend billing for your members. These features let you do just that. We call it The Danger Zone because it's not for normal times. (And because now the song is stuck in your head too!) Navigate from your dashboard to Settings > General. Disable Email Notifications In rare cases, you might…
-
How do I add or remove managers from the top of the member directory?
Only admins with manager permissions, not owners, will be at the top of the member page. You can choose which managers show up on this page by navigating from your dashboard to M anage Members > M ember Lis t > choose the Manager. Click the Setting's tab and then check/uncheck the "Visible as a Community Manager" box and scroll down to Save Changes: Visible Managers will now be displayed at the top of your…
-
How do I require approval before giving a member door access?
If you'd like to require manager approval before granting door access to reservations and members, navigate from the dashboard to M anage Doors > M anage Settings and select the door that you'd like to require approval for. Click Require Approval and then Update to save these changes. You will see your pending approval requests in a new section under M anage Doors > Manage Access .
https://docs.proximity.space/articles/how-do-i-require-approval-before-giving-a-member-door-access
-
How do I give door access for reservations?
To grant door access with a reservation , navigate from the dashboard to M anage Reservations > R eservable Resources and select the Reservable Resource that you'd like to add door access to. Scroll down to Doors and select the doors that the member would have access to. Keep in mind that only the person making the reservation will receive door access and they will have a digital key available 15 minutes prior to the…
https://docs.proximity.space/articles/how-do-i-give-door-access-for-reservations
-
Door Wiring Issues
Hire a professional. One that knows how to operate a multi-meter. The Keys work but the state of the lock does not change. (Door does not unlock) It's important to confirm the correct door is wired to the correct relay. There is an indicator light next to the relay that can be checked the correct relay is triggered. When the key is pressed you should be able to hear a faint "click" and the indicator…
-
Internet Access Integrations
Proximity offers two types of integrations for granting and restricting internet access to your members and their devices. Both integrations offer similar features but handled in slightly different ways. While the integrations are simple and easy to configure we require you have an IT professional that understands network infrastructure and can help you to configure the network in your space. Direct integration with Cisco Meraki Access Points Proximity is able to directly integrate with Meraki…
https://docs.proximity.space/articles/internet-access-integrations-with-the-proximity-platform
-
Multispace Brand Management
Proximity supports coworking brands that operate multiple coworking spaces at different locations. Fundamentally, each space operates as a fully functional site within the Proximity Platform, and is connected to other brand spaces for management and sharing of memberships. How to Get Started with a Multispace Brand in Proximity Reach out to our support team via the Intercom chat bubble on your management dashboard and request your account be set up for Multispace support. Just provide…
https://docs.proximity.space/articles/multispace-brand-management
-
Billing for Recurring Reservations
Recurring Reservations that start in the current month You will be charged for any recurring reservations that begin in the current month at the time of making your reservation. Any free time remaining in the current month will be applied to each occurrence until the free time is runs out. At this time, Team Reservation Budgets cannot be used for Recurring Reservations. However, Team members can still make Recurring Reservations, but they will need to…
https://docs.proximity.space/articles/billing-for-recurring-reservations
-
Canceling Recurring Reservations
Can I cancel just one of my recurring reservations? Yes, you can. View your upcoming reservations and choose the recurring reservation you want to manage. Select the occurrence of your recurring reservation that you wish to cancel and choose the option to Cancel this occurrence only. How do I cancel all future occurrences of my recurring reservation? From your upcoming reservations and choose the recurring reservation you want to manage. Select the occurrence you want…
https://docs.proximity.space/articles/canceling-recurring-reservations
-
Creating Recurring Reservations
To create a recurring reservation for yourself or on behalf of a member, you must first ensure recurring reservations are enabled for the resource in which you're wanting to book. Creating a Recurring Reservation Navigate to Reservations in the top navigation tool bar and select Book Now . Choose the resource, date, and time that you would like to start the Recurring Reservation. Check the box that says, "Make this a recurring reservation starting on,…
https://docs.proximity.space/articles/creating-recurring-reservations
-
Google Analytics
Setting Up Google Tag Manager in Proximity: To track user behavior on your Proximity space using Google Tag Manager, follow these steps: Navigate to Settings > General in your Proximity admin panel. Locate the Space Details section. Enter your Google Tag Manager ID in the designated field. After saving your changes, Google Tag Manager will begin tracking user interactions as they navigate your site. You can analyze this data within your Google Tag Manager dashboard.…
-
Creating and Managing Punch Passes
Punch passes are often created to give a bulk discount on drop-ins. You have the option to choose a minimum number of punches that must be purchased to qualify for your bulk rate and you can add an expiration date as well. Discounts can't be applied to Punch Passes. Once a member activates a punch they will remain at the punch membership level until all of the following conditions are met: The member has no…
https://docs.proximity.space/articles/creating-and-managing-punch-passes
-
Post Bill (Offline Payments)
Do you have a member who can't use a credit card or bank account to pay for their membership? Offline payments will solve that problem! Now, these members can happily pay for their membership via a check, cash, or other offline payment sources! How it works: Under the member's or user's profile, go to the Settings tab - Check Post bill for Memberships and Assignments to convert them from auto-billing to auto-invoicing for memberships and…
-
Issuing Refunds/Credits
You can issue a credit to your members in addition to a refund. This is a great way to make sure revenue stays in your space. It's also helpful for those times when a wrong date or time was booked and a member needs to turn around and correct the date, making the exact same charge again. The member's credit will be used on any subsequent charges and will supersede the payment source on file…
https://docs.proximity.space/articles/issuing-refunds-credits
-
Guest Pass Rules
Proximity Guest Pass is one of the coolest things about being in the Proximity Network. With this pass, full-time members can drop-in, for free, at any participating space in the Network up to three times a month. What is Guest Pass? Space operators have the option of enabling guest passes for memberships that cost $99+. Members with memberships where Guest Pass is enabled get 3 free Guest Passes a month. Guest Passes can be used…
-
Configure RADIUS Integration
In order to configure the Radius Integration: Determine public IP address. This can be found by visiting https://whatsmyip.org Create an SSID named Proximity Network Choose WPA2-Enterprise with my RADIUS server Choose "Add a server" Enter 13.58.173.249 for the Host Enter 1812 for the Port Enter the Secret set for this space (contact support through the website to request your secret) Choose "RADIUS accounting is enabled" Choose "Add a server" Enter 13.58.173.249 for the Host Enter…
https://docs.proximity.space/articles/configure-radius-integration-meraki-access-points
-
Lockdown iPad for Proximity Wave
Customers often request information on options for locking down the iPad and hiding the application URL. Below are a few possible ways to accomplish that. Recommended Options Guided Access in iOS Enabling Guided access Open Settings . Go to General and then Accessibility . Tap on Guided Access (located within the Learning section). Turn the switch to ON . Tap on Passcode Settings and then Set Guided Access Passcode . Enter a passcode (you’ll…
https://docs.proximity.space/articles/lockdown-ipad-for-wave
-
Meraki Guidelines
Guidelines: One MR-44 per 2,000 square feet or 40-60 wireless clients At least 1 access point per floor regardless of square footage or amount of wireless clients These are only guidelines. Things like walls, type of walls, bricks, lead paint, other wifi networks can affect signal strength. From the dashboard, navigate to Order . You’ll be directed to our online marketplace. Other things to consider that might affect signal strength: Your space construction set up,…
-
Enabling Recurring Reservations
Are recurring reservations on by default? No, recurring reservations are not enabled by default. Spaces that wish to offer this feature to their members will need to adjust their resource settings and/or Membership parameters to allow recurring reservations to be created. Note: The Max Days Out does not apply to Recurring Reservations. Recurring Reservations are indefinite unless indicated by the member when creating the reservation. Enabling recurring reservation for the entire Resource In the…
https://docs.proximity.space/articles/enabling-recurring-reservations
-
Team for Space Managers
Do you manage teams with multiple membership types? Proximity Team is a great solution for managing this scenario! Team Admins/Maintainers and Space Managers: Teams can be created by space managers or a Team Admin/Maintainer. If you are a space owner or manager helping to set up a Team for someone else at your space, you can transfer ownership at any time. If a Team admin already created a Team and needs some extra assistance, you…
https://docs.proximity.space/articles/team-for-space-managers