All Articles
229 articles
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Gift Cards
Gift cards are a great way for visitors to share the gift of coworking with their friends or family! Enable Gift Cards In order to offer gift cards, you will first have to enable them. To do so, navigate to Settings > G eneral , and check the box "Offer Gift Cards". Click Save to enable gift cards. Buy a Gift Card After gift cards are enabled, a little gift icon will show up on…
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Gift Cards Report
You can use this report to see an overview of the details related to gift cards that have been purchased at your space. Navigate to Reports > Gift Cards . This report will only appear after a gift card has been purchased at your space! Each individual gift card will have it's own line containing information on the sender and recipient, the amount of the gift card, the gift card number, the purchase and delivery…
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Setting a Wifi Option for Reservable Resources
You have the option of choosing how to manage the internet integration for a given resource. There are three options here: None, Static, and Manage with Radius/Meraki. To choose which network setting you'd like, navigate to the resource you'd like to change and look to the bottom of the page. Here, there will be a dropdown menu with two or three options, depending on which integration you use. The first option is None . This…
https://docs.proximity.space/articles/setting-a-wifi-option-for-reservable-resources
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Referral Report
The Referral History page is found under Reports > Referrals . This report shows the referring member and the referred member, with links to both of their profiles. If a member signs up at a space using a referral code, then it appears on the report - even if they stay a default Community Member.
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Member Referral Links
Referral links are a great way to promote your space to a wider audience. It's up to you to manually choose how you would like to reward members who refer a new member! How to Enable Referral Links To enable referral links, navigate to Settings > General and check the box "Enable Referral Links". Remember to click Save after! Referral Codes for Members Members can find their referral code by clicking on their profile picture…
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Troubleshooting Location Services
If you are trying to load keys in the mobile app and receive an error that says, " It looks like I don't have permission to use your location or you have location services turned off, " here is what to do. iOS Go to Settings App > Privacy & Security > Location Services Confirm Location Services is turned on On the same screen, scroll down to Proximity and tap it Make sure that Allow…
https://docs.proximity.space/articles/troubleshooting-location-services
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RADIUS Integration with Your Existing Hardware (BETA)
Have existing hardware that you don't want to replace? Proximity offers a solution, currently in beta, that will integrate with most existing commercial or enterprise-grade hardware. RADIUS is a proven technology that will add enterprise-level encryption and allow your members to connect to your network with the same credentials used to log into their Proximity account using 802.1X authentication. Additional parameters can be set to provision devices to specific VLANs or apply additional firewall rules.…
https://docs.proximity.space/articles/radius-integration-with-your-existing-hardware-beta
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Microsoft Outlook/Office 365 Integration
Connect your Microsoft Office 365 account to sync the Proximity reservation calendar with your Outlook calendar. View, edit, or cancel reservations from your Outlook calendar, or reserve workspaces by creating an event in your Outlook calendar with mapped resources. This integration is only available for Workplace customers. Configure Microsoft 365 Step 1: Set up your main calendar This is the calendar that will display all your Proximity reservations and assignments. Log in with your Microsoft…
https://docs.proximity.space/articles/microsoft-365-integration
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Door Controller Terms of Use - effective September 1, 2022
Door Controller Terms of Use Last modified August 23, 2022 These Door Controller Terms of Use (the “Terms”) constitute a binding agreement between you and Proximity Space, Inc. (“Proximity,” “we,” or “us”) with respect to your access to or use of the Proximity Door Controller Solution (as defined below). These Terms, including all updates hereto, are part of, supplement, and are incorporated by reference into the Proximity Platform Terms of Service, the Proximity for…
https://docs.proximity.space/articles/draft-door-controller-terms-of-use
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Proximity Platform Terms of Service Owners of Coworking, Flexible, and Conference Spaces - Effective September 1, 2022
Date of last revision: August 23, 2022 These Proximity Platform Terms of Service (“Terms”), together with the Proximity Privacy Policy available at www.proximity.space/privacy-policy and such other terms, conditions, policies, and documents as may be incorporated herein by reference (collectively, the "Agreement"), forms a binding agreement between you (“Customer” or “you”) and Proximity Space, Inc., a Delaware corporation ("we," "us," "our," or "Company"). BY USING THE SERVICES IN ANY MANNER, INCLUDING, WITHOUT LIMITATION, VISITING OR BROWSING…
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Community Norms
Click here to download the PDF version Click here to download the .ai version
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Email Filtering
You can manage your incoming mail using Gmail’s & Office 365's filters to send email to a folder, label, or archive, delete, star, or automatically forward your mail. This is useful to manage platform Notification emails based on the criteria of your choosing. Gmail Office 365
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What to do if my ACH bank account is declined as a payment method
Our billing system is capable of processing credit cards, debit cards and electronic checks (ACH). These payment methods have different rules set by the banks and ACH carries the tightest restrictions. If an ACH bank account is flagged as unusable it can be difficult to reactivate it, and all payment attempts will be automatically declined. There are a number of reasons a bank account may be flagged by the payment processor as unusable, like suspected…
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Manager Approval for Memberships and Punch Passes
You can Require Manager Approval for all new membership signups and punch pass uses. When managing membership types, check the box labeled "Require Manager Approval" to have greater control over who can sign up for and use your space. Enable Manager Approval on Memberships Navigate to Manage Memberships page from Manage Members > Memberships Click on an existing membership to edit Under Additional Options , check the box labeled "Requires manager approval" Click Save Now…
https://docs.proximity.space/articles/manager-approval-for-memberships-and-punch-passes
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Adding Shared Memberships to an Assignment
Assignments allow the user to share resources with the people they specify. When a user is added to an assignment as a shared membership, they become the child member, while the user with the assignment is the parent member. The child member of a shared membership has access not only to the workspace, but also the keys and free time associated with that assignment. Any reservations made by the child member will be charged to…
https://docs.proximity.space/articles/adding-shared-memberships-to-an-assignment
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Google Workspace Integration
Proximity allows you to connect your Google Workspace account to your reservable resources enabling sync between your Proximity resources and Google resources and calendars. This sync is two way and ensures that your resources such as conference rooms are not double booked, regardless of how your team reserves time. Know the Privacy Implications This integration gives Proximity the ability to see information about all users in your organization, all of your users' calendars, all of…
https://docs.proximity.space/articles/connect-google-workspace
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ActiveCampaign Integration
Proximity integrates with ActiveCampaign to help automate your email marketing. Setting Up the Integration In ActiveCampaign: Navigate to Settings > Developer. Copy and paste the URL and API Key into the empty fields on the Integrations page, then navigate to Proximity . In Proximity : Navigate to Settings > I ntegrations . Paste the URL and API Key from AC. Select Connect . Notes: Once connected, space members in Proximity will be automatically synced into…
https://docs.proximity.space/articles/activecampaign-integration
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HubSpot Integration
Proximity now integrates with HubSpot to help automate your email marketing and more. Setting Up the Integration In Proximity: Navigate to Settings > I ntegrations . Click Connect . You will be redirected to HubSpot where you can log in to the account you want to link to your Proximity site. After selecting the account, there will be a confirmation page. After confirming, you will be redirected back to Proximity. Notes: Once connected, space members…
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Zapier Integration
Applies to Workplace, Coworking Proximity integrates with Zapier , one of the most popular ways to automate tasks through customized workflows. Zapier works by watching for new or updated data in Proximity and uses that data to complete tasks in other connected apps (such as Gmail, or Mailchimp.) To get started, you will need to have a Zapier account. Create a Zap In Zapier: Navigate to Create Zap . Trigger : Choose Proximity as the…
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Brivo Integration
Proximity integrates with Brivo cloud-based access control This integration allows space operators to connect Brivo access control with the Proximity software platform and Proximity digital keys. Skip to Integration Setup Using this integration and Brivo hardware, you do not need a Proximity Open door controller. Proximity's integration works with most Brivo control panel models , including ACS300 (2-door), ACS6000 (30-doors), and ACS6100 (30-door) To lock or unlock doors, your members can use digital…